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Wafaqi Mohtasib will Launch a Mobile App for Complainants to Improve service delivery



Wafaqi Mohtasib has developed the new mobile application for registering compliant. President Arif Alvi is expected to inaugurate the application before June, 2019.

The application will facilitate the masses with online registration of complaints through pictures, hand written application etc. This will improve the service delivery of the Government as per the vision of the New Elected Government.

The application is developed by National Information Technology Board (NITB). The team has also given a demo and briefed about how to register the complaint. The application gives complainant the access to check the status of complaint.

The Ombudsman has decided around 78 thousand cases last year. This new application will facilitate the general public and the Wafaqi Mohtasib Secretariat will be more accessible by the general public.

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